Help
Support
Most answers are below. If yours isn't, write to [email protected] — include your username (Extras → Account) and your device.
I bought something but didn't receive it.
Open Store → the product and tap Restore purchases. One-time purchases (Ad-free, Creator Pro, Level Maker Pro, themes) and Classroom Unlimited are restored on any device signed in to the same App Store or Google Play account. If a currency pack still hasn't arrived after a few minutes online, email us with the date and the store's order number.
How do I keep my progress on a new phone?
Create an account (Extras → Account) with email, Apple or Google. Your guest progress, currency and purchases move into it. Sign in with the same account on the new phone.
The music and the notes are out of sync.
Bluetooth headphones add delay. The game measures and compensates it automatically; if it still feels off, adjust Settings → Gameplay → Latency, or try wired headphones or the speaker.
An instrument sounds like a piano.
When a sound library for an instrument isn't installed yet, the game plays the closest one you have so the music is never silent. Every sound library is free: install them from Store → Sounds.
What is the Learning Center?
Play → Learn to Play: guided lessons on famous passages. The piano lessons go hand by hand: one hand while the game plays the other, then both, from slow to full tempo. They use the built-in piano, so they need no download and work offline. The orchestra lessons put you on one instrument inside the full orchestra; their sounds download once. Lessons are not graded and pay no coins: just practise.
Can I play without a connection?
Yes. The Piano Path's first levels, the piano lessons and every level you saved from Global Levels play offline. Paths stream their levels, so they need a connection; so do classes, Global Levels and publishing. Your progress syncs when you are back online.
How do variations levels work?
On a variations path (Schubert's Introduction and Variations), each variation is a level. Pick any one. On the ready screen, choose whether the music plays on into the next variations (each one you finish counts as beaten) or stops after the one you chose. You can divide your own levels into sections in the editor (Game → Sections).
I'm a teacher. How do classes work?
Sign in with an account, open Education and create a class, then share its code. Students join free with the code, even without an account. Assign any level with the part, tempo, goal, attempts and due date, and follow each student's results. One class is free; Classroom Unlimited (monthly or yearly) adds more and removes the ads. Using classes with young students? See Children and schools.
How do I cancel Classroom Unlimited?
It renews through your store: on iPhone or iPad, Settings → your name → Subscriptions; on Android, Google Play → Profile → Payments & subscriptions → Subscriptions. You keep it until the end of the period you paid for.
How do I practise one hand only?
Choose Practice on a level's page and pick a zone (a pad) to practise: the game plays the other one for you, so the music stays whole, and only your hand counts in your accuracy. Set the speed and the starting bar there too.
How do I make my own level?
Go to Create. Import a MusicXML file (exported from MuseScore, Sibelius, Finale or Dorico) or start a new score. Tap ? in either editor for a visual guide. Publishing to Global Levels is free.
Someone published a level that breaks the rules.
Open the level and choose Report. Our moderators review every report.
How do I delete my account?
See Delete your account.